Redfurredbear.com is run by me, Dave Dripps, I'm not a big company and I'm not even going to try and pretend to be one, I make no apologizes for that.
You won't be passed from 'advisor' to 'advisor' or shuffled between departments you'll deal solely with one person who will take the time to get to know you and understand your needs, your not talking to a technician, being referred to a senior technician than maybe a system administrator, etc. Your talking to the head of technical support everytime you get in touch, some people may think you can't buy hosting like that I'm please to say you can.
You don't have to worry that there's some sixteen year old sitting in bed room fronting this, I have both Bachelors of science and a Masters degree along with over 10 years technical experience with mission critical systems in Investment Banking.
I specialize in friendly, helpful and insightful support for the non-technical, I honestly believe the only way I can be successful is if your site is successful, and you'll see that in the quality of the support that is on offer.
You can get support by:
1) Our web forum which may already have the answer to your question, we can't recommend it enough
2) You can email support@redfurredbear.com most queries are answered well within 12 hours, but with accordance to best practice guidelines all queries are answered with 48 hours, please allow extra time during holiday periods.
3) If you're worried we may not have received your email as you haven't received a reply yet, you can post here
4) We're also available on skype
5) And of course there's always the phones
6) And of course for the more traditional amongst you, snail mail:
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Starting from £2.99 pm